COVID-19 Practice Closure. Find out more

A Message for all our patients

The Coronavirus crisis has presented a challenge on an unprecedented scale to everyone’s lives.

The British Orthodontic Society (BOS) has published the following advice regarding COVID-19 or the novel Coronavirus:

The BOS considers that at the present time the risk to health of patients and the whole orthodontic team when carrying out routine orthodontic treatment is great and therefore all orthodontic units and practices should be closed to all patients unless they require emergency help with their orthodontic appliance(s).

The safety of our staff and our patients is our primary and utmost concern – which is why we have taken the difficult, but absolutely necessary, decision to close our practices to all patients for routine orthodontic treatment, with effect from Monday 23rd March 2020 until further notice.

We shall be providing emergency help over the telephone during this time, FOR PATIENTS HAVING NO COVID-19 SYMPTOMS AND WHOSE FAMILY MEMBERS ARE NOT IN SELF-ISOLATION, to ensure the immediate well-being of our patients. Please phone our practices for appropriate advice in this regard. Non-elective procedures, including those considered to be orthodontic emergencies, are defined as remedying one or more of the following:

• Significant oral pain (Keep in mind many patient “emergencies” can be managed by wax or sectioning an archwire with nail clippers)
• Infection
• Limited function
• Physically traumatic event yielding the above
• Lost or broken retainers (in some instances)

Loose brackets and bands should be considered elective and cannot be considered an orthodontic emergencies.


'Due to the recent lockdown brought on by the government with immediate implementation, we have been unable to contact all patients individually to inform of their appointments being cancelled. This is to confirm that all appointments at our practice have been cancelled from Monday 23rd March 2020 until further notice but most probably for 4-6 weeks' (until 1st May 2020).

Please look for updates here on this page and our Facebook during this time.

My orthodontist’s practice is closed, what does
that mean for my treatment?

Given the outbreak of COVID-19, your orthodontist may have made the difficult, but important, decision to postpone any non-emergent, routine appointments. You can be assured that this decision was not made lightly but was made to protect patients, staff and families.

Given the closure, you may have a few questions.

Will this delay my treatment?
We know part of successful orthodontic treatment is showing up for your appointments. If that’s not an option under these unusual circumstances, it’s okay. Don’t panic. Though your appointments are scheduled out to achieve maximum success, this hiccup shouldn’t have much of an impact on your overall treatment plan. Given the situation, your orthodontist will work hard to get your treatment plan back on track when they reopen.

You can help keep treatment on track by following your orthodontist’s directions, AVOIDING HARD AND STICKY FOODS AND KEEPING YOUR TEETH CLEAN. With limited appointments available, now is not the time to be breaking brackets, and keeping your teeth clean will ensure the best possible result.

What now?
Make sure to stay in contact with your orthodontist about when they plan to reopen and get any appointments you’re going to miss rescheduled. Any information regarding this is available on our practices’ Facebook pages and/or websites. A timeline as to when we will reopen may be up-in-the-air, but you can rest assured we are making decisions with your best interest in mind.

My orthodontist said they will continue “essential dental care.” What does that mean?
If you have an urgent need during this time, such as pain or injury, your orthodontist will likely be available for emergency appointments. Please contact our practice to determine the best course of action for your specific situation.

There’s a lot of uncertainty right now, but what’s one thing we know for sure?
Your orthodontist looks forward to seeing you back in our practice soon!

How To Handle Braces Emergencies Video

This video will provide the orthodontic patient some guidlines on what to do with loose or broken braces, wire pokes and mouth sores that can sometimes occur during the course of orthodontic treatment.

Watch Video

Covid-19 Orthodontic Emergencies Protocol

A guide with common ‘emergency’ brace problems and solutions:

View Document

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01506 653535


3C Heritage House, North Street, KY7 5SE


01592 757557

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