Changes Imposed in Phase-3 (Covid-19)

General Changes
• Practice Door kept locked at all times.
• ONLY patients with appointments seen.
• Social Distancing.
• Daily Screening of Staff.

Before the Appointment
• Every Patient screened for Covid-19.
• Medical History Updated.
• Appointments scheduled by Phone ONLY.

On Arrival at Practice
• Arrive ON TIME.
• Wait in car until phoned.
• DO NOT enter until called into practice.
• NO personal belongings.
• Concierge Nurse will escort patients into & out of practice / surgery.

In The Practice
• Patient alone to enter practice + to wear MASK.
• Hand Hygiene - Alcohol Hand Rub.
• Waiting Room and Toilets Closed.

In the Surgery
• Additional PPE (Personal Protective Equipment) worn by staff.
• Delay in clinic due to enhanced Infection Control Procedures (ICP).

After the Appointment
• Card Payments ONLY.
• Phoned for next appointment.
• Inform practice if Covid-19 positive in the next 7 days.

Thank You for your Patience and Co-operation.



Phase-3 re-opening


We look forward to seeing you from Tuesday 14th July 2020
Scottish Government have said that "this is NOT business as usual but rather about providing reassurance for patients that are not in need of urgent dental care". Therefore, there are still a few specific procedures that we cannot undertake at present, as we are working to a 80% REMUNERATION from the NHS.

As we need to contact every patient to check their Covid status, make an appointment for them & also to call them into the practice from their car, we apologise for not being able to accept incoming calls for routine queries.

Please call the practice emergency number 07492693331 for emergencies only.

If you missed our call, we will call you back - as we want to ensure that we see all our patients as soon as practical.

We will be phoning patients in the order that they were cancelled and we do have hundreds of patients to get through - please bear with us during this difficult transition time, when we will be seeing fewer patients than usual.

Our appointments will ONLY be made a week ahead - i.e., if you are due to be seen in the 5th week, we will be phoning you only during week 4.

Please do NOT phone just to check when you are due to be seen. This will only deter us from our work. Thank you for your patience and understanding in this regard.

We respectfully ask that our staff are treated with courtesy and respect at all times, as they try to do their best for all our patients within the constraints imposed.



Going to the orthodontist during COVID-19

A guide for visiting the orthodontist practices.

Going to the orthodontist during COVID-19
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Going to the orthodontist during COVID19 pandemic

Some common questions and answers about going to the orthodontist during COVID19 pandemic

View Document

Further information about visiting your orthodontist:

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How To Handle Braces Emergencies Videos

This video will provide the orthodontic patient some guidelines on what to do with loose or broken braces, wire pokes and mouth sores that can sometimes occur during the course of orthodontic treatment.



Covid-19 Orthodontic Emergencies Protocol

A guide with common ‘emergency’ brace problems and solutions:

View Document






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M-Brace Orthodontic Practices

Bathgate

4 North Bridge Street, EH48 4PS

Telephone:

01506 653535

Glenrothes

3C Heritage House, North Street, KY7 5SE

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01592 757557

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